FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Over ten years of experience in custom sheet metal processing

Sample & Mold

Can I have a trial order or samples only for several pieces?

As the product is customized and need to be produced, we will charge sample cost, but if the sample is unqualified, the sample will be free. Or after you placed mass orders, we will refund the sample cost.

Can you open mold for us to manufacture new product?

Yes! If the quantity is big, our company can afford part of the mold cost.

Delivery time & after-sales service

What is the delivery date?

It is usually 20-30 days after the confirmation of design drawings.

Can you provide after-sales services?

Generally it is 20 -30 days after the goods have arrived. Therefore, you need to inspect the goods in time after they arrive. If there are any quality problems, please contact us in time.

Can I replace it if there is a quality problem?

Yes, every defected products will be replaced and the cost be refunded by us. If it is urgent, we will send new ones to customer immediately. However, it would take some time for the first production. Then almost zero bad feedback from our customers.

Payment Terms

What is your terms of payment?

T/T(For big order, 30-90 days can be acceptable), PayPal, VISA, E-checking, MasterCard.

About quotation

How can I get the quotation?

Please send us information for quote: drawing, material, weight, quantity and request. We can accept PDF, ISGS, DWG, STEP and so on, nearly all the file format.

Please send us information for quote: drawing, material, weight, quantity and request. We can accept PDF, ISGS, DWG, STEP and so on, nearly all the file format.

If you don’t have drawing, please send the sample to us, we can quote base on your sample too.

If you just have a picture or some ideas, please feel free to contact us. Our experienced engineers can also help you figure it out.

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